Terms and Conditions

www.naturalbabyaccessories.co.uk

 

To get in touch, please email: customerservices@naturalbabyaccessories.co.uk

Delivery

A confirmation email will be sent out on receipt of your order. Please kindly ensure you provide your correct email address. This email contains your order number and will confirm the products that you have purchased and the cost. If you do not receive an email, please contact us through our contact form or email customerservices@naturalbabyaccessories.co.uk

All orders within the UK are charged at a contribution of just £1.95 P&P. Orders over £25 are subject to free second class postage.

We ship within Europe - the cost is £4.95 on any size order. Please note that if UK standard postage is selected for an address outside of the UK, the difference will be invoiced to your Paypal address. Your order will not be shipped until the full postage has been paid.  We are not responsible for any charges you may experience outside of our control. Please allow longer for your parcel to reach you.

 

We aim to have your order complete and posted within 3 working days. Please note that orders including Sawdust and Rainbows toys are made to order in batches. Please see the information in the product descriptions at the time of purchase for the most up to date lead expectations.

 During sales and, seasonal and bank holidays, there may be a longer wait. If you have any urgency, please do let us know and we can make sure your parcel is sent promptly.

 

If for any reason your mail does not arrive safely to you, please contact us as soon as possible so we can resolve the issue. A claim cannot be made by us with Royal Mail until 15 working days after posting. 

Occasionally, your order may come in two parts. These will be posted at the same time but from different locations. There may be a day or so between receipt dependent upon postal service.

Please note that whilst we can accept a different delivery address to that on your Paypal account at the time of placing your order, if the delivery gets lost in transit, Natural Baby Accessories will not be liable. A refund will only be offered if the parcel has been sent to the Paypal address. Requesting a different delivery address is at your own risk.

 

Local collection is available from our premises in Somerset for most items. Please contact customerservices@naturalbabyaccessories.co.uk to arrange collection.

Please kindly be available to collect within 48 hours of order or your parcel may be cancelled and stock returned to the shop. Unfortunately, there is now a 10% re-stocking charge if your parcel has not been collected within 7 days, please get in touch if you have any difficulty collecting and we can happily extend this. 

 

We have now added space for a telephone number. Please do provide this in case we need to get in touch regarding your delivery. This may be given to a courier who will treat it securely under their own privacy guidelines.

 

Discounts/codes

We do offer discounts to our loyal customers on occasion.

Codes are only redeemable once and are not to be used in conjunction with any other offer. Sign up to the Natural Baby Accessories newsletter on the home page to be sent the most up to date codes.

Please note that discount codes are not to be used on anything by Sawdust and Rainbows or any current season branded clothing, Please get in touch if you need any guidance.

Free gifts are subject to availability and can be substituted for an item of similar RRP.

* No discount code to be used with any of our Summer Sale 2019 unless it is a gift voucher *

 

Right to cancel/returns

You have a legal right to cancel an order within 14 days of receipt. Please contact us first if you need to arrange for the return of your order via email customerservices@naturalbabyaccessories.co.uk Please ensure that the product is in an unworn, unused and re-saleable condition. Any free gifts/products part of a multi-buy offer must also be returned.

Due to hygiene reasons, we cannot accept returns of nappies, sanitary pads, breast pads, underwear including socks and tights or teething jewellery.

Unless faulty, please be aware that you will be responsible for the secure return postage cost. Please choose a signed for option. We will not contact you if a return does not arrive back at HQ. Please note it is your responsibily to track your return, 

You will be refunded the cost of your products within 48 hours of receipt and original outward postage. Unreturned free gifts will be deducted at the current price.

 

Return of mailing bags

You can now return your biodegradable mailing bag to earn store credit if you are in the UK!

Bags must be originally from us, unfortunately we cannot accept mailing bags from elsewhere. Bags must be reuseable - we know you love to rip open your parcels, but try and cut the top!

Bags must be in multiples of 10. You will be reimbursed 79p for return postage - please use one of the bags as the outer to contain the others. Send second class and include your name and email address on the inside.

Credit is £2 per 10 bags in the form of a discount code. 

 

Payment plans

We appreciate that starting your journey with more sustainable products can be a more costly than disposable/unethical clothing, so after consideration we have decided to bring back our payment plans for full price items!

- At the checkout, please enter the code PAYMENTPLAN,. This will deduct 80% off of the total, leaving you with 20% to pay as your deposit.

Please note this service is only available in the UK and Ireland. 

- You will be invoiced via Paypal and you will have a 14 day cooling off period where you can cancel your order and receive your deposit back. After the 14 days, you will lose your deposit unpon cancellation as admin will have been undertaken and your products could have been sold.

- You will have a maximum of 3 months to pay for your order. Failure to pay within 3 months will mean your order is cancelled and deposit lost. You can pay as little or as much a you wish at a time - all via your invoice..

- Your order will be posted once it has been paid for.

- No further discounts will be made once your order has been placed. If your products have gone into a sale, you will still pay the amount due at the time of ordering.

- Orders cannot be added to, but further orders can be placed on the same terms.

- These terms are binding.

If you have any queries, please do get in touch - customerservices@naturalbabyaccessories.co.uk

 

Data protection

Personal contact details provided are secure and will not be passed onto any third party.

Payment details are handled by Paypal, they are not supplied at any point to Natural Baby Accessories.  

Please refer to our privacy policy for further information. 

You can request what personal information is stored about you or withdraw your registration at any time by clicking on the unsubscribe link at the bottom of all emails from us or contact Jo at customerservices@naturalbabyaccessories.co.uk

 

Copyright

All images on this website are owned by or have been provided with permission to Natural Baby Accessories. It is prohibited to copy and use images or text without prior consent. Legal action may be sought if images have been used without permission.